BangoHomes Privacy Policy

1. Information We Collect

We collect only the information necessary to deliver our services:

Personal Data You Provide:

• Account data (name, email address, phone number, password)
• Landlord data: property portfolios, lease agreements, financial records (rent collected, deposits, outstanding payments, revenue trends)
• Tenant data: contact details, lease information, payment history, and in-app communication records
• Financial information: transaction summaries and payment-related data
• Tenant user data: wish lists, "Dream Notes," and personalized search criteria

Automatically Collected Data:

• Device and usage information
• Log data and analytics
• Location data (only with your explicit consent)

Sensitive Data: We apply heightened protection to financial records and tenant personal information.

2. Lawful Basis for Processing (GDPR & Kenya DPA)

For users in the EU/EEA/UK and other applicable jurisdictions, we rely on the following lawful bases:

• Performance of a contract — to provide property management, rent tracking, and tenant matching services.
• Legitimate interests — to improve our App, maintain security, and prevent fraud.
• Legal obligation — to comply with tax, accounting, or regulatory requirements.
• Consent — for optional features such as marketing or location services (you may withdraw consent at any time).

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the BangoHomes Services
• Track rent, generate financial reports, and manage portfolios
• Enable secure communication between landlords and tenants
• Deliver personalized property recommendations
• Ensure the security and proper functioning of the App
• Comply with legal and regulatory obligations

We do not sell your personal data to any third parties.

4. Data Sharing and Disclosure

We share personal data only when strictly necessary:

• Service Providers: With trusted vendors (cloud hosting, analytics, payment processing, customer support) under strong data processing agreements.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: Or as directed by you (e.g., sharing access with your team members).

Landlord financial data and tenant information remain strictly protected and are visible only to authorized users within the relevant portfolio.

5. International Data Transfers

Your data may be transferred to and processed in countries outside Kenya, including the United States and the European Union. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where available
• Other approved transfer mechanisms

6. Data Security

We implement industry-leading technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Multi-factor authentication support
• Role-based access controls
• Regular security audits and vulnerability assessments

While we use reasonable efforts to protect your information, no electronic system is completely secure. You are responsible for keeping your account credentials safe.

7. Data Retention

We retain your personal data only as long as necessary to provide the Services or as required by law (particularly for financial records). You may request deletion of your account and data at any time, subject to legal retention obligations.

8. Your Rights

You have the following rights regarding your personal data (subject to applicable law):

• Right to access, correct, or delete your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below. We will respond promptly and within the timeframes required by law.

9. Children's Privacy

The App is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we discover we have done so, we will promptly delete such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use of the App after such changes constitutes your acceptance of the updated Policy.

11. Contact Us

Data Controller:

Heilo
Nairobi, Kenya
Email: heilosoftwares.apps@gmail.com

Privacy Inquiries:

Please send all privacy-related requests to: heilosoftwares.apps@gmail.com